Troubleshooting

Common issues and how to resolve them.

The app won't sync my data

If your data isn't syncing:

1. Check internet connection: Ensure you have Wi-Fi or cellular data
2. Check account: Make sure you're signed in (Profile > Account)
3. Force sync: Pull down on the timeline to manually refresh
4. Restart app: Close completely and reopen
5. Update app: Check App Store for updates

If problems persist, contact admin@cadence.day.

I lost my data after updating

Don't worry! Your data is safely stored in the cloud:

1. Check you're signed in with the correct account
2. Wait for sync: Give the app a few minutes to restore data
3. Check internet: Ensure you have a connection
4. Restart app: Close and reopen to trigger sync

All data is backed up automatically - it's not lost!

The app keeps crashing

If Cadence crashes frequently:

1. Update app: Check App Store for the latest version
2. Restart device: A full device restart often helps
3. Free up storage: Ensure you have at least 1GB free space
4. Reinstall app: Delete and reinstall from the App Store (your data is cloud-backed!)
5. Check iOS version: Update to the latest iOS if possible

If crashes continue, please email admin@cadence.day with your device model and iOS version.

Activities aren't saving

If activities don't save:

1. Check internet: Sync requires connectivity
2. Look for error messages: The app will show if something went wrong
3. Try again: Tap the activity again to re-log
4. Check storage: Ensure device has free space
5. Restart app: Close and reopen

Local changes are cached and will sync when connectivity returns.

I can't sign in

If sign-in fails:

1. Check internet connection
2. Verify email: Make sure you're using the correct email
3. Reset password: Use the "Forgot Password" link
4. Check email spam: Password reset emails may be filtered
5. Try again: Sometimes server issues are temporary

For persistent issues, contact admin@cadence.day.

Notifications aren't working

If you're not receiving notifications:

1. Check iOS Settings:

   • Settings > Cadence > Notifications
   • Enable "Allow Notifications"

2. Check app settings:

   • Cadence > Profile > Settings > Notifications
   • Enable desired notification types

3. Check Quiet Hours: Make sure you're not in quiet mode

4. Restart app: Close and reopen

5. Reinstall: Delete and reinstall if problems persist

The timeline is showing incorrect times

If times seem off:

1. Check timezone: Settings > General > Date & Time
2. Enable automatic timezone: Let iOS set your timezone
3. Restart app: Close and reopen to refresh
4. Check activity timestamps: View activity details to verify

I'm not seeing my reflection data

If reflection data is missing:

1. Wait for sync: Reflections may take a moment to load
2. Check date: Make sure you're viewing the correct week
3. Check internet: Reflection data syncs from the cloud
4. Restart app: Close and reopen

The app is slow or laggy

If performance is poor:

1. Restart app: Close completely and reopen
2. Restart device: A device restart often helps
3. Free up storage: Delete unused apps or media
4. Update iOS: Ensure you're on the latest iOS version
5. Reinstall app: Delete and reinstall from App Store

I can't delete my account

To delete your account:

1. Go to Profile > Settings
2. Scroll to Account Management
3. Tap Delete Account
4. Confirm deletion
5. All data will be permanently deleted

If this option isn't working, email admin@cadence.day and we'll help.

How do I report a bug?

We appreciate bug reports! Here's how:

1. In-app: Profile > Settings > Bug Report
2. Email: admin@cadence.day
3. Include details:
   • What you were doing
   • What went wrong
   • Device model and iOS version
   • Screenshots if relevant

We review and address all bug reports promptly.

Where can I get help?

Multiple support options:

• Email: admin@cadence.day (fastest response)
• FAQ: Browse this documentation
• In-app: Profile > Settings > Customer Support
• GitHub: Report technical issues at github.com/cadence-day-dev

We typically respond within 24 hours on weekdays.

The app language is wrong

To change language:

1. iOS Settings > Cadence
2. Tap "Language"
3. Select your preferred language
4. Restart the app

Cadence supports: English, German, Danish, Spanish, and French.

My subscription isn't working

If Premium features aren't accessible:

1. Check subscription: iOS Settings > Your Name > Subscriptions
2. Restore purchases: Cadence > Profile > Restore Purchases
3. Sign in: Ensure you're using the Apple ID that purchased Premium
4. Wait a moment: Sometimes activation takes a few minutes
5. Contact Apple: For billing/payment issues

Data isn't exporting

If data export fails:

1. Check Premium: Data export requires Cadence Premium
2. Check storage: Ensure your device has space for the export
3. Wait: Large exports can take time
4. Try again: First attempt may time out
5. Contact support: Email admin@cadence.day if problems persist

Note: Full data export is currently in development!